Tag Archives: management

It’s all in the state of mind! Looking forward to our client planning session tomorrow morning. These will be my opening words.  

Have a look around your team. How would each of your team members respond to the question…. What’s more important – the name on the front of your shirt or the name on the back of your shirt?  

A common issue people seem to be grappling with at the moment is the overwhelm of time being consumed with ‘meetings’, ‘catch ups’, ‘check-ins’. Is that you? For whatever reason most of us default to agreeing or even suggesting times that are in increments of…

Here’s the shopping list I was given when asked to pop to the local Coop for a few things yesterday. And for anyone looking closely at this you’ll notice two things: 1. My daughter is learning to master the power of subliminal messaging. 2. My…

The brilliant Michael Heppell led a superb session this morning on Customer Service for our client community. One of the first questions he asked was “What’s been your best ever customer service experience?” For me, this was a very timely question because only yesterday evening…

How can 2 highlighter pens transform your communication? Here’s how. Go through your website, your last ‘sales email’, your marketing literature and where you see any words that talk about “our company”, “company name”, “we”, “our” “us”, “I” just highlight it in red. Anything that…

“I know coaching is not a magic wand“. That’s what a client said to me yesterday. Bloody right it’s not! The magic however appears over time when – through focus, discipline, consistency and belief – things start to get done. Changes start to happen –…

Outside the Australian Institute for Sport is this statue of a pole vaulter that is there to inspire all athletes. What do you notice? He isn’t jumping over anything….there is NO bar. Why? The bar represents a barrier and the AIS don’t want their athletes…

I can’t believe that up until Friday night I’d never watched this film. It was brilliant. I loved it. But here’s the thing, I’ll probably never watch it ever again. Why not? I have a tendency NOT to watch films a second time. I’ve seen…

I was speaking with someone yesterday who has perfectionist tendencies. A high quality individual who always does a brilliant job and his business is in the middle of an important “pivot“. Here’s the thing….the pivot needs to happen fairly quickly yet the natural pace of…