Useful Tip
Did you know that the word ‘tip’ apparently stands for “to insure promptness”? So why would you give a tip at the end of receiving the service? Surely it makes sense to give it in advance of receiving the service so that you get the…
Growth Zone
In coaching we talk about helping people move out of their comfort zone into what we describe as the ‘growth zone’. For when people move into what’s uncomfortable, growth happens. Muhammad Ali said it best when he a reporter asked him “how many sit ups…
Whose Job is it, Anyway?
If you’re a business owner, leader or manager how clear are you being in your expectations of people? Go on….give people half a chance of doing a good job by telling them what you expect of them. Question 1 of the #Gallup12: Do I know what’s…
Important Conversations
Coaching sessions are important conversations. Whilst sessions can be fun, informative and inspiring they are not cozy chats. They are about getting to the heart of the matter so that we can decide on the appropriate action(s) – whether comfortable or uncomfortable – so that…
Knowing our Clients
Having helped quite a few of my clients recently with defining their target market(s) and ideal customer(s) I was curious to analyse my own client base to see what trends emerged. A few highlights: – the average client age is 40 – most have young…
Nice People
I’ve met and work with a lot of nice people. REALLY nice people! Over the years what I’ve noticed is that at times decisions or actions relating to team members can be clouded by emotion and trepidation and so it’s easy to default to a…
Difference between ‘Active’ and ‘Passive’ Income
Speaking with an ex-colleague from my corporate life the other day. We were chatting about business and I found myself sharing one of my key learnings which, even as I say it, it sounds so obvious but before I learned this many years ago I…
Do or Do Not!
Speaking with a business owner yesterday about a conversation with a prospective customer I found myself quoting Master Yoda! “I’ll try to come round tomorrow to quote” was the jist of what was said. Ooooooooo! (said with a shake of the head) The one thing…
The Story of the Mexican Fisherman
This is a goodie. I’ve just copied the text so I’m not taking credit for the story. I just though it was too good not to share. Wise words. (I’ve had to finish the story in the comments) A Mexican fisherman docked his tiny boat…
Unless told otherwise…………
In one of the companies in which I previously worked the MD spotted that progress on a number of things was proving sluggish. Pace was being slowed down by what others were saying “I’m waiting on so and so to come back to me” or…
