Speaking with a business owner yesterday about a conversation with a prospective customer I found myself quoting Master Yoda! “I’ll try to come round tomorrow to quote” was the jist of what was said. Ooooooooo! (said with a shake of the head) The one thing…
Ever met someone who’s totally zapped you with great energy? Where you feel great after being around them? We call them ‘mood lifters’. The kind of people you want to have on your team – either as a team member or the leader. The ones…
If I were to sum up in one slide what good management is about and how to do it, here it is…
I had a great conversation with someone yesterday who is in a very similar situation as I was 7 years ago. They are in a successful career in a bluechip organisation yet felt ‘stuck’. Like they weren’t learning and were going through the motions on…
Have you seen the headline? Arguably the world’s best football team – Barcelona FC – have announced that despite having ambitions to be the best, are too busy to continue with training. Instead their plan is to show up on match day and do their…
Did you know that the word ‘tip’ apparently stands for “to insure promptness”? So why would you give a tip at the end of receiving the service? Surely it makes sense to give it in advance of receiving the service so that you get the…
In coaching we talk about helping people move out of their comfort zone into what we describe as the ‘growth zone’. For when people move into what’s uncomfortable, growth happens. Muhammad Ali said it best when he a reporter asked him “how many sit ups…
If you’re a business owner, leader or manager how clear are you being in your expectations of people? Go on….give people half a chance of doing a good job by telling them what you expect of them. Question 1 of the #Gallup12: Do I know what’s…
Coaching sessions are important conversations. Whilst sessions can be fun, informative and inspiring they are not cozy chats. They are about getting to the heart of the matter so that we can decide on the appropriate action(s) – whether comfortable or uncomfortable – so that…
